Orders and subscriptions
Contact support if a checkout was cancelled, a payment went through without unlocking your plan, you need help identifying an order, or you are unsure how a subscription renewal or cancellation should appear on your account.
Support
Support
Need help before or after payment? Lowpoly3D handles billing, credits, member downloads, generation failures, and privacy requests through email support.
Last updated: June 27, 2026
Credits and refunds
We can help investigate missing credit packs, credit balances that do not match a payment, or refunds after provider-side failures. Include the order ID, approximate payment time, and any credit transaction label you can see in your dashboard.
Member STL downloads
If your paid membership is active but a protected STL or other member format will not download, include the asset page URL or slug and which format you expected to access. Free OBJ assets remain publicly available, while protected member downloads require an active paid plan.
3D generation failures
For stuck tasks, provider errors, missing outputs, or a generation that consumed credits and did not finish correctly, send the generation provider, model or mode if known, and any visible task ID, error message, or screenshot so we can trace the job.
Account and privacy
Use support for account email mismatches, sign-in issues affecting paid access, account deletion requests, or privacy questions about uploads, prompts, generated assets, and payment records.
What to include in your email
- Order ID, subscription reference, or the checkout email used for payment
- Your Lowpoly3D account email
- The generation provider, model, asset slug, or page URL involved
- What you expected, what happened instead, and any screenshot or error message
Email support
Send one email to the Lowpoly3D team. We handle support and follow-up questions through email so billing, account, and generation details stay in one thread.
support@lowpoly3d.com